Shipping and returns

I am not a professional retailer. I am an artist selling my own work. I create it, mount it and frame it. I do all the admin, and I wrap and pack everything ready to ship. So please bear with me. I am one human being.

Processing times

Standard Prints and Greeting Cards 1 - 3 days

Mounted Prints 3 - 5 days

Framed Prints 2 - 3 weeks

UK Delivery - £3.50

All UK orders are sent using Royal Mail Tracked 48. This service aims to deliver within 2 - 3 working days, but is not guaranteed.

International Delivery

For international sales please contact me at hannah@hiddenroom.uk. Due to the complications of customs and taxes it is easier for me to arrange delivery for international sales through my Etsy shop HiddenRoomArt.etsy.com where they do all the hard work for me.

Returns & Refunds

If you would like to return an item, or if your purchase arrives damaged, or not at all, please contact me at hannah@hiddenroom.uk.

Returns will be accepted if sent back within 30 days of receipt. Return postage is the responsibility of the purchaser. In order to qualify for a refund the item must be returned undamaged and in good condition, and in adequate packaging to protect it during transit. Once I have received the item I will contact you to let you know if it qualifies for a refund.

Refunds will be issued through the original payment method.

If you are at all unhappy with your purchase please contact me. I want you to be happy!